Seadiver's site

I know that place very well. :)

Factual, firsthand experience with Sombria:
A bunch of us (14 pax) reserved 2 rooms at this resort. We paid 3 weeks in advance the amount of P5,500. As things go, half backed out and so that left just 7 of us who wanted to go on with our outing. As soon as we had the final headcount we called up Sombria and told them that we would just be getting 1 room. This was more than a week before our outing. Well, this is when things got sour. In spite of the fact that there is NOTHING AT ALL IN THEIR TERMS AND CONDITIONS which mentions that we have to pay for all the rooms we reserved for, Angelica Aquino told us that we have to get both rooms or else forfeit our deposit. Wow. We politely asked for reconsideration. We even offered to upgrade to a cabana so that they could rent out the main house. Angelica said that both cabanas were taken. So we requested again if we could just get 1 room. To no avail. We told her that they were “mahirap kausap” and she got mad and raised her voice and said that no way were they “mahirap kausap”. Ok fine, whatever you say Angelica. She even had the nerve to tell us “magkano lang naman yung P5,000”, as if money was so easy to find. If it’s that easy to find, how come she’s insisting on letting us rent 2 rooms?! Of course we did not let the issue go. After all our hard earned money was on the line and we had already paid enough for 1 room. After a week, we get a text that we could have our outing but WE HAD TO CHANGE OUR DATE because as their general rule, they do not rent out the rooms on weekends. They usually rent out the whole resort. Why in the first place did they accept our reservation (which was a Saturday)!!? And to tell us to change our date???? Kudos to such excellent customer service! To cut a long story short, after much hassle, Angelica agreed to refund our money. Which we were happy to get because after such shabby treatment, nobody wanted to go to their resort anymore. However, up to this time 8/27/09 6:54am, OUR REFUND HAS YET TO BE DEPOSITED TO OUR ACCOUNT. We have repeatedly called and texted them. Now Angelica is threatening to SUE US!!! The nerve! She said we are harassing them!! She said we have falsified documents. Huh??!! In short, she is refusing to give us our money back, despite the fact that she told us she would. She has really achieved the height of unprofessionalism. We urge everyone to stay clear of this resort and its management, unless you too want have the same experience we are having.

Thanks for the tip seadiver. Sombria will be forever be stricken out of our list, our friends' friends list, our respective company's outings, etc. etc. We're thinking that this is not the first time Angelica Aquino has done this sort of thing to customers and that she's a "pro". At any rate we will let karma do her work. More power to you.

and dare both husband and wife to show their face to us... I hope and pray you meet your match. REmember the LAW OF KARMA